Frequently Asked Questions
Everything you need to know about Serene Herbs fashion and service.
What materials are used in Serene Herbs garments?
We specialize in sustainable, plant-based textiles including organic cotton, hemp blends, and linen to ensure every piece is as gentle on the earth as it is on your skin.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
Do you offer international shipping?
Yes, Serene Herbs ships worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
How do I care for my Serene Herbs clothing?
To preserve the natural fibers, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and harsh detergents to maintain color integrity.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.